SMB - Business Development Manager

Client : FayrEdge

They are a Multi-Stakeholder continuous listening platform, powered by GenAI. With Vernacular, Voice feedback capabilities & Predictive analytics, companies can get real time actionable insights for all stakeholders in one place.

Openings : 08

Location : Remote (Delhi NCR, Mumbai & Bangalore)

Reports To : Sales Head

Department : SMB Sales

Type : Full-Time

Position Overview :

They are seeking a motivated and results-driven SMB - Business Development Manager to lead and manage sales efforts targeting small and medium-sized businesses (SMBs). This role will focus on driving revenue growth by acquiring new SMB clients and managing existing relationships. The ideal candidate will have a strong understanding of the SMB market, excellent sales skills, and a passion for helping businesses grow through tailored solutions.

Key Responsibilities :

Sales Strategy & Execution : Develop and execute a sales strategy focused on acquiring and growing SMB clients within targeted verticals or regions.

Lead Generation & Prospecting : Proactively identify and engage with prospective clients through various channels, including inbound leads, cold calling, networking, and events.

Account Management : Build and maintain strong relationships with existing SMB clients, ensuring their ongoing satisfaction and maximizing opportunities for upselling and cross-selling.

Sales Cycle Management : Manage the full sales cycle from prospecting to closing, presenting solutions, negotiating contracts, and ensuring successful implementation.

Sales Target Achievement : Consistently meet or exceed monthly, quarterly, and annual sales targets by driving new business and expanding existing accounts.

Collaboration :

Work closely with marketing, and product teams to deliver tailored solutions to SMB clients and ensure a smooth transition from sales to post-sale implementation.

Customer Feedback : Gather and communicate customer feedback to internal teams to improve products, services, and the overall customer experience.

Sales Reporting & Forecasting : Provide accurate sales forecasts, track performance metrics, and maintain detailed records of sales activities and client interactions in CRM systems.

Team Development (if applicable) : Assist in coaching and mentoring junior sales representatives to build a high-performing team and achieve sales goals.

Qualifications : Experience :

5+ years of experience in sales, preferably targeting SMBs, with a proven ability to meet or exceed sales quotas.

Sales Skills : Strong knowledge of the SMB sales process, with expertise in prospecting, relationship-building, and closing deals.

Communication :

Excellent verbal and written communication skills, with the ability to engage and influence business owners and decision-makers.

Negotiation Skills : Proven ability to negotiate contracts and manage objections in a way that benefits both the client and the company.

CRM Proficiency : Experience using CRM systems to manage sales pipelines, opportunities, and client relationships.

Time Management : Strong organizational skills with the ability to manage multiple accounts and sales activities in a fast-paced environment.

Education :

Bachelor’s degree in Business, Marketing, or a related field (preferred).

Preferred Qualifications :

• Experience in SaaS, technology, or other high-growth industries focused on SMBs.
• Knowledge of sales methodologies such as SPIN Selling, Challenger Sales, or Solution Selling.
• Ability to work independently and as part of a collaborative team.