Senior Executive – Operations | HO

Job Title

Senior Executive - Operations

Function

Operations

Reports To

Manager - Operations

Location

Head Office, Mumbai

Travel Required

25% ☐ 50% þ 75% ☐

About DHL Blue Dart Express India :

At Blue Dart, we go beyond delivering shipments-we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India's Top 100 Great Places to Work® and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal-it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care-Blue Dart is where you belong.

Position Overview :

The Senior Executive - Operations plays a critical role in ensuring smooth execution of international shipment operations. This position is responsible for monitoring shipment pickups and deliveries, validating documentation for customs clearances, ensuring compliance with security procedures, and maintaining operational accuracy through effective MIS reporting and process adherence.

Job Purpose :

To ensure timely and compliant execution of international operations by adhering to standard operating procedures (SOPs), maintaining accurate documentation, and supporting smooth coordination between customers and internal stakeholders.

Key Roles & Responsibilities :

Operational Execution

• Ensure adherence to timelines for regular and on-call shipment pickups, update MIS accordingly.
• Verify receipt and accuracy of customer documentation for customs clearances escalate deviations as required.
• Conduct scanning and security checks of inbound shipments reconcile shipment details in system records.
• Capture shipment descriptions and related paperwork in line with customs requirements.
• Handover shipments and documentation to DHL for customs clearance and ensure timely flight connections.
• Monitor outb ound shipment schedules and report deviations to management promptly.

Exception & Performance Tracking

Training & Compliance

Reporting & MIS Management

Qualifications & Experience :

Education :

Experience :

Skills & Capabilities :

Core Technical Skills

Behavioral Competencies

Key Performance Indicators :

Sr. No.

Key Result Area

Key Performance Indicators (KPIs)

Efficient execution of international shipment activities

Timely and efficient delivery of international shipments

Accuracy and maintenance of MIS

Performance-driven culture

Why join DHL Blue Dart

When you join us, you're not just taking a job-you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels-we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out :

This is your chance to do meaningful work, build a career without borders , and thrive in a company that's not just a logistics leader-but a Great Place to Work. Come grow with us.

#Li-eBD

Skills Required

Logistics Operations