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Quality Management System

Quality Management System

ConfidentialMumbai
30+ days ago
Job description

Job Responsibilities :

  • Develop and maintain the Quality Management System (QMS) in accordance with ISO 9001 : 2015 standards and Organization requirements.
  • Define processes, templates, guidelines, and checklists to enable efficient delivery and operations.
  • Identify areas for improvement within the QMS and participate in initiatives to enhance quality processes and practices.
  • Coordinate with cross-functional teams to ensure alignment of quality objectives with overall business goals.
  • Maintain records and documentation related to quality activities, ensuring accuracy and completeness.
  • Monitor and assess the effectiveness of the QMS through regular audits.
  • Plan and manage QMS release.
  • Conduct trainings and sessions on Quality Management System for the organization.
  • Impart trainings to delivery teams.
  • Monitor and implement changes to the relevant Quality system artefacts and ensure quality systems are kept up to date.
  • Manage Process Improvements (track the Process Improvement suggestions to closure).
  • Conduct Process Induction for new joiners.

Experience : Essential -

  • 2 - 4 years of relevant quality related experience in large IT service / Analytics organization.
  • In-depth knowledge of quality management principles.
  • Hands-on experience on Software project audits both in waterfall and agile methodologies.
  • Problem Solving techniques (7 QC tools - Fishbone Analysis, Histogram, Pareto Analysis, Scatter diagram, Process Flow diagram, Control Charts etc.).
  • In-depth knowledge of Project Management (Risk Management, Change Management, Scope Mgmt., Time Mgmt., etc.)
  • Excellent communication skills (written and oral) to effectively communicate quality goals, procedures, and expectations to employees in the organization.
  • Meticulous attention to detail to ensure accuracy and precision in quality documentation, processes, and inspections.
  • Experience in conducting internal audits
  • Understanding Quality Metrics should be able to evaluate project health based on metrics.
  • Desired -

  • Experience of providing process consultancy w.r.t. implementation of quality delivery processes.
  • Experience of managing external audits and ensuring compliance with regulatory requirements and industry standards.
  • Knowledge of BPM tools & Techniques.
  • Knowledge w.r.t. Statistical Process Control, Quantitative Project Management.
  • Understanding of CMMI framework.
  • Knowledge on ISO.
  • Understanding of project management tools like JIRA, Azure DevOps etc.
  • Understanding of Statistical tools like Minitab etc.
  • Awareness w.r.t. security compliances, ISO 27001 etc.
  • Awareness on developing and implementing Prediction Models.
  • Advanced hands-on knowledge of Office 365, Excel, VBA and dashboards in Excel.
  • Experience of automating processes (Internal audits, Risk, Project Mgmt.)
  • Education :

  • Bachelor s degree in business or technology (any specialization)
  • Post-graduation preferred.
  • In-depth understanding and relevant certifications in total quality management, project management, statistical process control, six sigma, kaizen, agile, lean and other methodologies is essential.
  • Skills Required

    Qms, Control Charts

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    Quality Management • Mumbai

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