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Quality Manager
ConfidentialMumbai, Navi Mumbai30+ days ago
Job descriptionMaintain quality benchmarks across departments. Implement and refine operational strategies. Ensure team alignment with company policies and goals. Generate reports and present key quality insights to leadership.
Role Responsibilities :
- Supervise operations and ensure adherence to quality standards.
- Coach and assess employee performance to maintain service excellence.
- Handle escalated customer complaints and team conflicts.
- Monitor business metrics and implement improvements.
Key Deliverables :
Skills Required
Process Improvement, Team Leadership, Quality Assurance, Performance Management
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Manager Quality • Mumbai, Navi Mumbai