Teamleader

Job Title : Team Leader – Operations (Outbound)

Location : Jaipur

Compensation : ₹4.20 LPA

Working Days : 5.5 Days

Job Description :

We are looking for a Team Leader – Operations (Outbound) to join The ideal candidate should have proven experience in handling outbound operations in a BPO setup and demonstrate strong leadership, communication, and people management skills.

Key Responsibilities :

Lead and manage a team of outbound agents to achieve process targets.

Monitor team performance, provide coaching, feedback, and performance improvement plans.

Ensure adherence to quality and compliance standards.

Drive productivity, efficiency, and customer satisfaction through effective team management.

Prepare reports on team performance and share insights with management.

Handle escalations and resolve queries within defined SLAs.

Motivate, engage, and retain team members through a positive work environment.

Requirements :

Minimum 2+ years of BPO experience (Team Leading experience preferred).

Strong knowledge of outbound processes.

Excellent communication, problem-solving, and people management skills.

Ability to work in a fast-paced environment and meet deadlines.

Willingness to work in 5.5-day schedule.

Location : 6th Floor, B-2,Jaipur Textile Market, Near Model Town, Malviya Nagar Jaipur- 302017 (Work from Office).

Education

Bachelor of Homeopathic Medicine and Surgery (BHMS), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A), Chartered Global Management Accountant (CGMA), Doctor of Medicine (M.D / M.S), Post Graduate Programme in Management for Executives (PGPX), Doctor of Pharmacy (PharmD), Doctor of Veterinary Medicine (DVM), Master OF Business Administration (M.B.A), Doctor of Dental Surgery / Medicine (DDS / DMD), Doctor of Nursing Practice (DNP), Bachelor of Dental Surgery (B.D.S), Master of Library & Information Science (MLIS), Doctor of Public Health (DrPH), Bachelor of Hotel Management and Catering Technology (BHMCT), Bachelor Of Technology (B.Tech / B.E), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Psychology (Psy. D. / D. Psych.), Bachelor Of Computer Application (B.C.A), Master of Public Administration (MPA), Doctor of Physical Therapy, PGP, Masters in Technology (M.Tech / M.E), Master of Law (M.L / L.L.M), MBBS, Bachelor of Elementary Education (B.El.Ed), Bachelors of Law (B.L / L.L.B), Doctor of Optometry, Doctor of Business Administration (DBA)

Skills Required

Project Management, Agile Methodologies, Data Analysis, Team Leadership, Conflict Resolution, Time Management, Risk Assessment, Process Improvement, Stakeholder Engagement