Team Lead

We're Hiring | Team Leader – Operations

Join the global leader in digital business services and take the next step in your career!

Role : Team Leader – Operations

Process : Non-Voice (Chat & Email)

Experience Required : Minimum 1 year as a Team Leader in BPO (Chat / Email process preferred)

Key Responsibilities :

Drive team performance through coaching & development

Ensure SLAs, quality, and customer satisfaction targets are met

Monitor and analyze performance metrics

Handle escalations effectively and professionally

Promote a positive and engaging team environment

What We're Looking For :

Strong communication & interpersonal skills

Ability to lead, inspire, and manage teams

Proficiency in reporting and performance analysis

Willingness to work in rotational shifts

Skills Required

Coaching, Performance Analysis, Reporting