Team Lead, Team Lead

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title : Team Lead

Location : India

Essential Functions

Defining , building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates, developing and maintaining a highly motivated and

performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance, through process

and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate

unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve performance

Implement the formal process control and process improvement mechanisms such as Kaizen

Essential Skills

Strong leadership capabilities and people management skills

Ability to work under pressure situations

Ability to work in ambiguous situations

Good communication skills. Ability to communicate and exp lain to individuals & the team, what needs to be

achieved for the Delivery Center / Amazon to achieve its objectives. Listening skills : Gains input and commitment

from all involved in delivering their specific part.

Strong Bias for great customer service : Engage the Team in developing their understanding of Customer

Experience and knowledge of what Customers actually needs / expects.

High Ownership : Follows through to ensure the delivery of changes / solutions / services that fulfill the Customer's

needs.

Analytic al Skills : Effectively analyses and interpret information, identifying & validating the key facts, including

reviewing alternatives to determine advantages and associated risks.

A day in the life

About the hiring group

Job responsibilities

BASIC QUALIFICATIONS :

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS :

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