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Manager, Sustenance and Tools Engineering

Manager, Sustenance and Tools Engineering

QualysPune, Maharashtra, India
4 days ago
Job description

We are seeking an experienced Manager, Sustenance and Tools Engineering to lead a high-impact engineering team focused on customer success, product sustainment, and tooling innovation. This role is at the intersection of customer support, analytics, and product engineering , with a strong emphasis on ensuring that Qualys customers realize full value from their ETM investment.

The ideal candidate will have strong technical depth, customer empathy, and leadership skills to manage customer-reported issues, design health-monitoring tools, and drive product usage insights. You will work in close partnership with engineering teams across Third-Party Connectors & Integrations , Cyber Security Asset Management , and Enterprise TruRisk Management , aligning efforts to deliver seamless integrations, unified capabilities, and customer-driven outcomes.

Key Responsibilities

  • Customer Sustenance & Issue Resolution
  • Own and manage resolution of customer-reported issues within ETM, Connectors and Asset Management modules ensuring timely root-cause analysis and long-term fixes.
  • Partner with Product Management and Customer Success teams to ensure recurring issues translate into roadmap improvements.
  • Define and track key metrics for supportability, issue resolution, and product stability.
  • Analytics & Tools Engineering
  • Lead the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility.
  • Monitor customer usage patterns and provide actionable insights to internal teams for proactive engagement.
  • Build automation and self-service capabilities that reduce friction for customers and internal support teams.
  • Team Leadership
  • Recruit, mentor, and grow a high-performing engineering team with a customer-first mindset.
  • Foster a culture of accountability, innovation, and continuous improvement.
  • Collaborate cross-functionally with Product, Customer Success, and Operations teams.

Qualifications

  • 10+ years of experience in software engineering, support engineering, or tools development, with at least 3+ years in a leadership / managerial role.
  • Strong expertise in SaaS platform sustainment and observability (logs, telemetry, monitoring).
  • Demonstrated ability to lead cross-functional initiatives, manage engineering teams in a distributed and agile environment and deliver customer-impacting outcomes.
  • Proven experience building and maintaining Java / Spring Boot services , including implementation of single sign-on (SSO) authentication mechanisms such as SAML, OAuth, or OpenID Connect.
  • Solid understanding of relational databases (PostgreSQL, MySQL, or Oracle) and hands-on experience designing scalable schemas.
  • Working knowledge of Opensearch clusters for search, indexing, and analytics use cases.
  • Excellent problem-solving and debugging skills with a customer-centric approach.
  • Strong communication skills for engaging with executives, customers, and technical teams.
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
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    Engineering Manager • Pune, Maharashtra, India

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