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Sales Executive

AccorHotelChennai, Tamil Nadu, India

18 hours ago

Job description

Job Description

Primary Responsibilities

Sales Support

Maintain complete knowledge of the following (to include but not limited to) :

All hotel features / services, hours of operation

Hotel function space, entertainment options, menus and floral decoration options

Hotel safety guidelines and evacuation plan

Scheduled daily group activities

Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

Coordinate all group arrangements

Work with group contacts to facilitate program planning and requirements

Communicate group needs and specifications to all relevant departments

Follow up with Post-Conference reports and review group billings

Input all group bookings and update booking activities in the system on a weekly basis

Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

Maintain gifts inventory and coordinate the sending of gifts to clients

Arrange site inspections for potential clients

Promote positive relations with clients and attend to all requests expediently and courteously

Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

Diploma in Tourism / Hospitality Management / Events Management

Minimum 1 year of experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

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Sales Executive • Chennai, Tamil Nadu, India

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