Customer Service Manager
Dhamu Chettiar Nagai MaaligaiRepublic Of India, IN22 hours ago
Job descriptionProvide personalized customer service to all clients, offering expert advice on jewelry products. (e.G., diamonds, gemstones, metals). Assist customers in making purchasing decisions based on their needs and preferences. Drive sales through effective customer engagement and upselling techniques. Handle customer queries, complaints, and returns in a professional manner. Ensure the store is visually appealing, with displays and stock presented to a high standard. Assist with stock management, including inventory counts, daily stock replenishment. Maintain a high standard of security and educate sales executives within the store to protect valuable products. Oversee daily store operations, including opening and closing procedures, cash handling, closing stock reconciliation. Oversee product displays to ensure they are appealing and well-organized. Conduct training sessions on new products, promotions, and jewelry industry trends. Keep the team updated on company policies, procedures, and standards. Mentor and support new team members, ensuring they adapt quickly to our organization culture. Monitor sales performance and provide reports to the branch manager and the management. Analyze customer buying patterns to identify opportunities for sales growth. Help to implement promotion all campaigns (Diamond Mela, Bangle Mela, etc.) and monitor the effectiveness. To know competitor pricing and their key activities through field visits and mystery shopping every 3 months once.
Team Leadership
- Lead and motivate the sales executives to meet and exceed their sales commitment.
- Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills.
- Monitor and evaluate team KPI performance, offering feedback and support to them for their performance improvement.
- Encourage employees to work in a happy and customer-focused environment.
Sales & Customer Service
Store Operations
Training & Development
Reporting & Analysis
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Customer Service • Republic Of India, IN
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