Cluster Manager-Service

The Cluster Manager

Service is responsible for overseeing and managing multiple service stations within an assigned cluster to ensure exceptional customer after-sales service delivery. This role focuses on driving service performance improvement, customer satisfaction enhancement, and operational excellence across all managed service touchpoints.

Key Responsibilities :

• Oversee daily operations of multiple service stations within the assigned cluster.
• Ensure consistent service quality standards and implement best practices across all managed locations.
• Monitor and improve service delivery processes, customer experience, and operational excellence.
• Ensure compliance with company policies, procedures, and safety standards.
• Drive after-sales service performance improvement initiatives across all service stations.
• Monitor key performance indicators including customer satisfaction scores, service turnaround time, and revenue targets.
• Conduct regular performance reviews and develop action plans to address performance gaps
• Analyze service data and market trends to identify improvement opportunities.
• Ensure superior customer service delivery across all touchpoints and handle escalated complaints.
• Collaborate with sales teams to ensure seamless customer handover and experience.

Experience & Education Requirements :

Skills Required

Service Management, Operational Excellence, Compliance, Customer Service, Performance Improvement