Associate Maintenance and Support Engineer

Job Description

The Associate Maintenance and Support Engineer is responsible for defect fixing, building knowledge of our business, and considered a SME for certain areas of our products to assist regional teams and end customers.

Engineer has to be familiar with the entire software development lifecycle. Engineer has to be familiar with the entire Defect fixing lifecycle and working with multiple stakeholders like customers, partners, product development team etc.

Our culture encourages not only knowledge building and best practice sharing, but also gives the opportunity to provide feedback for continuous improvement.

Responsibilities

Estimation

• Assesses the required efforts and timelines for all M&S activities as input for the overall SLA
• Produces and reviews estimates of time to spend on issues as input to the overall technical and cost estimation of the engagement.

Support Request

Problem Management

Incident Management and Reporting

Resolution Management

Change Request Management

Documentation

Optimization & Improvement

Methods & Best Practices

Proposes and implement best practices in collaboration with the M&S practice

Qualifications

Required Qualifications

Nice to Have –

About Us

Why should you join Diebold Nixdorf

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https : / / www.dieboldnixdorf.com / en-us / about-us / global-locations

Skills Required

Java, Docker, Kafka, Webservices, Kubernetes