Technical Support Engineer - Service Desk

Skills :

Oracle Fusion Applications (OFA), Oracle E-Business Suite, ITIL, Microsoft Certified Technology, Service Desk, Oracle Applications, Oracle,

JOB TITLE : Technical Support Engineer Service Desk

JOB PURPOSE : Service Desk operations

QUALIFICATION : Graduate

CERTIFICATIONS : Certified in Microsoft Technologies, Networking Skills

EXPERIENCE : 2+

Responsibilities (includes All Tasks)

• Key Responsibilities :
• Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
• Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
• Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
• Troubleshoot and resolve issues related to user access and permissions.
• Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
• Document and maintain support procedures, ensuring they are up-to-date and accessible.
• Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.
• Participate in regular team meetings and contribute to continuous improvement initiatives.

Technical Skills / Competencies

Soft Skills

Skills Required

Microsoft Technologies, Networking Skills, Itil