SaaS CX (Marketing Platform, Sales & Service CRM) Mgr / Sr. Manager - Enterprise Sales

Overview

Oracle is seeking an experienced Senior Sales professional to help brands leverage Oracles CX platforms with a focus on our B2C Marketing Platform, Responsys, our B2C Service platform, Service Cloud etc.

In this role, you will have at least 16+ years of experience in selling SaaS platforms to brands and understand what it means for a business to increase their online channels or shift to a new SaaS platform.

You will have a strong acumen in Customer Experience platforms and know how important the customer journey is from first touch via email, phone call, chat or purchase all the way to servicing and retaining these customers for those brands. You understand the importance of brands continually evolving their channels and customer records so that customers feel like they are known to the businesses, and you want to help brands gain this capability with the Oracle CX solutions.

Your overall focus areas will be prospecting, developing sales opportunities, responding to RFPs, developing proposals and presentations to customers, and selling Oracle’s CX solutions. You will define, develop and evolve your sales strategy to exceed your sales performance target. You will utilize your excellent relationship building, sales and negotiation skills to be successful in this role. We are looking for new business hunter who possesses knowledge and experience dealing in this vertical, leveraging on his / her existing network.

Description

What You’ll Do

Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. You will.

• Achieve assigned quarterly and annual sales targets
• Work directly with customers, or through Oracle partners, to capture sales opportunities, and to work effectively across functions such as presales, sales consultancy, marketing, business development towards successful closure of deals
• Identify new business opportunities and develop effective go-to-market campaigns
• Prepare & deliver presentations of business application solutions to prospective clients
• Drive pipe generation through cold calls, digital selling and working closely with the business development team
• Drive client engagement through presentations, and sales of Oracle CX’s value proposition across marketing, sales and service organizations
• Negotiate pricing and contractual agreement to close the sale
• Build and strengthen your business relationships with existing customers and ensure their needs are met
• Respond to RFPs, RFIs, and RFQs
• Manage sales through forecasting, account strategy, account planning, and updating CRM
• Understand competitive landscape to adapt sales strategy and for sharing with internal teams
• Travel to customer sites to develop & close sales opportunities
• Follow cadences set up by your manager to ensure timely status updates
• Understand and follow internal defined processes to effectively carry out sales activities

Required Skills / Experience

What You’ll Bring

Your enthusiasm, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for :

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