Job Summary
The Analyst will contribute analytics initiatives supporting customer-facing teams including Marketing Sales Customer Success Tech Support Customer Service and Professional Services. This role requires strong dashboard development skills using CRM Analytics (CRMA)with a solid understanding of business operations and data storytelling. This collaborative role requires strong communication skills.
Key Responsibilities
Dashboard Development & Visualization
- Support the development and maintenance of interactive dashboards to support strategic and operational decision-making.
- Translate complex datasets into intuitive visualizations tailored to different business audiences.
- Assist in implementing security and role-based views
Cross-Functional Analytics Support
Partner with Rev Ops and customer-facing teams to define KPIs reporting needs and data sources.Deliver insights across the customer lifecycle-from lead generation and sales conversion to onboarding support and retention.Assist in post-sales analytics and reporting as neededData Strategy & Governance
Ensure data accuracy consistency and integrity across dashboards and reports.Collaborate with data engineering and governance teams to align source systems definitions and refresh schedules.Support BI tool adoption activities.Innovation & Enablement
Assist with exploring new features and toolsProvide training and documentation to business users on dashboard usage and interpretation.Remain informed of relevant tool updatesKey Skills
ASC 606,Hotel Experience,Hospitality Experience,GAAP,Accounting,Revenue Management,Pricing,Analysis Skills,Salesforce,SOX,ERP Systems,NetSuite
Employment Type : Full Time
Experience : years
Vacancy : 1