Position Summary
- This role is based in India, however, it will predominantly provide support for international processes and employees based in other regions where the company operates.
- Provide transactional and administrative support for processes covering the full employment life cycle. Examples include job postings, hiring and onboarding, terminations, leaves of absence, and updating employment records.
- Provide a prominent level of customer service to a variety of stakeholders including new hires, employees, line managers, and HR business partners.
- Address and resolve employee concerns by researching issues, consulting with HR specialists, and following up to ensure resolution.
- Escalate complex issues to the appropriate HR team members or departments when required.
- Contribute towards continuous process improvements andinitiatives to ensure processes are efficient and effective.
- Assist with change management initiatives as international work migrates to the India Team.
Duties And Responsibilities
Onboarding & Offboarding :Responsible for creation of job postings and advertsCoordinate pre-employment activities such as medical screenings, reference checks, background verifications, employment contracts, and collection of new hire paperwork.Facilitate the offboarding process, including processing final pay and coordinating the return of company property.Benefits Administration :Administer Leave of Absence Programs through thehandling of leave queries and trackingAssist with employee benefit enrollment, queries, verification, and documentation.Records Management :Conduct regular audits of employee records to ensure accuracy and completeness.Ensure all employee records are properly filed and stored in compliance with data protection regulations.General HR Support :Provide accurate and timely responses to HR-related questions via phone, email, and in-person interactions.Support HR projects and initiatives related to the migration of international HR work into the India Employee Solutions CenterAssist with daily tasks and other projects supporting Employee Solutions Center leadershipQualifications
Minimum Qualification : Graduate from any stream or Relevant Degree in HRM can be an added advantage, or equivalent relevant experience.Two to four years’ experience supporting global HR operations and service delivery is strongly desired.Knowledge, Skills, Abilities, and Other Characteristics
Experience utilizing a case management system to support stakeholders.Experience with data analytics and reporting.Knowledge of employment laws, regulations, and contracts.Advanced skills using Microsoft Office package (Word, Excel, PowerPoint).Accuracy and attention to details.Meets deadlines and completes tasks in a timely manner.Works well in fast paced and high-volume environment.Analytical and solution oriented.Strong interpersonal skills and the ability to effectively communicate at all levels within the organization and with third party partners.Excellent organizational skills, with an ability to prioritize.