End User support - Desktop Engineer

Technical Skills :

• Deep understanding of Windows 10 / 11, Office 365, and MDM policies.
• Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.
• Experience with virtual desktop administration (e.g., Windows 365, Citrix).
• Extensive experience with Win 10 / 11 OS - Control panel, System settings, networking, device manager.
• Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools
• Microsoft Outlook - OST / PST, Email Profiles, Shared Folders, Archives, Add-on s and Webmail.
• Networking - IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s.
• Active Directory Password resets and User properties.
• Working knowledge of Microsoft Teams audio / video conferencing systems
• Laptop backup using Veeam

Soft Skills :

Skills Required

Microsoft Outlook, Word, Excel, crowdstrike , Ip, Dhcp, Dns