Associate (Collections)

Our Opening and Your Responsibilities Roles & Responsibilities

• Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls / Emails from shared services center in India.
• Control overdue ageing of outstanding invoices.
• Ensuring smooth inflow of cash within payment terms.
• Sending reminders to customer to avoid payment delays.
• Resolving unapplied credit items on US customer's account by contacting customer via phone / email.
• Ensuring monthly progress by resolving substantial amount.
• Collaborating with collection and cash application team as per requirement.
• Meeting productivity and quality benchmark defined from time to time
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
• Ensuring deliverables as per agreed SLA's.

Shift Timings : 5 : 30pm - 2 : 30am What You Need to Succeed Technical Skills

Soft Skills

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