Assistant Reservations Manager

Job Summary :

The Assistant Reservations Manager is responsible for supervising the reservations department and ensuring all guest bookings are handled efficiently, accurately, and in line with resort standards. The role involves maximizing room revenue through effective yield management, maintaining guest satisfaction, and ensuring smooth coordination between sales, front office, and other departments.

Key Responsibilities :

1. Reservation Operations :

• Oversee daily operations of the reservations team to ensure smooth handling of all bookings.
• Manage room inventory, rates, and availability across all channels (direct, OTA, GDS, etc.).
• Ensure timely responses to guest and travel agent inquiries via email and phone.
• Verify that all reservations are accurately entered into the PMS (Opera) system with correct rates and guest details.

2. Revenue & Yield Management :

3. Guest Relations & Service Quality :

4. Team Management & Training :

5. Coordination & Reporting :

Key Skills & Competencies :

Qualifications & Experience :

Skills Required

Ms Office Applications, Crs, Gds