Talent.com
Asst. Mgr-Reservations

Asst. Mgr-Reservations

ConfidentialGoa, India
6 days ago
Job description

Additional Information

Job Number 25177458

Job Category Reservations

Location The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, 403731VIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Management

Job Summary

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education And Experience

  • High school diploma or GED; no work experience required.

OR

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • CORE WORK ACTIVITIES

    Understanding Markets & Maximizing Revenue

  • Identifies new reservations sales business to achieve personal and property revenue goals.
  • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
  • Conducting Daily Reservations Sales Activities

  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative / support staff effectively.
  • Assists in monitoring group reservation forecast data.
  • Coordinates with sales and Convention Services to process rooming lists and reservation cards.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Assists with monitoring accuracy of reservation sales orders within tracking systems.
  • Tracks no-show reservations and processes charges as needed.
  • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
  • Manages wait list and prioritizes order of wait list contacts to be made.
  • Prepares work and maintenance orders.
  • Providing Exceptional Customer Service

  • Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
  • Sets a positive example for guest relations.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Handles guest complaints and disputes following the instant pacification procedures.
  • Managing and Conducting Human Resource Activities

  • Monitors reservations sales agents while on phone calls.
  • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Utilizes all available on the job training tools for employees.
  • Creates monthly labor scheduling for team.
  • Additional Responsibilities

  • Utilizes applicable intranet for resources and information.
  • Creates contracts as required.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Skills Required

    Administrative Support, Negotiating Skills, Customer Service

    Create a job alert for this search

    Asst • Goa, India

    Related jobs
    • Promoted
    Facilities Manager

    Facilities Manager

    Talent Corner HR Services Pvt LtdNorth Goa, Goa, India
    Independently overseeing daily operations, ensuring a seamless experience for all members.Maintain a sparkling clean, secure, and efficient workspace. Become the friendly face, fostering a sense of ...Show moreLast updated: 7 days ago
    • Promoted
    Manager Operations

    Manager Operations

    tisyastaysGoa, India, India
    Tisya Stays is a boutique vacation rental and property management company, curating thoughtfully designed luxury villas in Goa. Founded by Shikha & Gagan, the brand blends global standards with loca...Show moreLast updated: 25 days ago
    • Promoted
    Lead Garage Cafe Operation

    Lead Garage Cafe Operation

    Royal EnfieldNorth Goa, Goa, India
    The role of Lead - Goa Garage Cafe will be completely responsible for establishing the Garage Cafe as a "must visit property in Goa” and create superior customer experience through the Cafe.The pos...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager Hospitality operations

    Assistant Manager Hospitality operations

    tisyastaysNorth Goa, Goa, India
    TisyaStays is a vacation rental & property management company founded by a dynamic partner duo, Shikha & Gagan.Offering modern and flexible arrangements for their guests, the brand embodies the val...Show moreLast updated: 7 days ago
    • Promoted
    Guest Relations Executive

    Guest Relations Executive

    Rainforest Luxury VillasGoa, India, India
    A leading Villa Management Company is looking to hire a Guest Relations Executive.Candidates should be organized, as well as proactive and communicate well. Experience in hospitality will be an adde...Show moreLast updated: 29 days ago
    • Promoted
    Plant Head – Goa Unit-1

    Plant Head – Goa Unit-1

    Unichem Laboratories LimitedGoa, India, India
    Ensure achievement of budgeted targets on a monthly and yearly basis.Ensure efficient running of the plant with optimization of all resources for various operations. Ensure site is in state of compl...Show moreLast updated: 7 days ago
    • Promoted
    Mgr-Reservations

    Mgr-Reservations

    ConfidentialGoa, India
    Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, 403731VIEW ON MAP.Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work ass...Show moreLast updated: 11 days ago
    • Promoted
    Butler

    Butler

    The St. Regis Goa ResortGoa, India, India
    As the original house of luxury, St.Regis continues to redefine modern luxury through service.At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury.It is h...Show moreLast updated: 17 days ago
    • Promoted
    Vet Assistant & Animal Handling

    Vet Assistant & Animal Handling

    Youth Organization in Defence of Animals (YODA)Bicholim, Goa, India
    This is a full-time on-site role for a Vet Assistant & Animal Handling professional, located in Mumbai or Goa.The Vet Assistant will be responsible for providing animal care, assisting with veterin...Show moreLast updated: 29 days ago
    • Promoted
    Reservations Agent

    Reservations Agent

    The St. Regis Goa ResortGoa, India, India
    Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type. Verify availability of room type an...Show moreLast updated: 5 days ago
    • Promoted
    Revenue Generation Officer (RGO)

    Revenue Generation Officer (RGO)

    Lakshya AcademyGoa, India, India
    Revenue Generation Officer (RGO).Reporting office at Panaji-Goa, would handle the territory of Goa & vicinity.The role involves lead generation, client acquisition, partnership building, and ensuri...Show moreLast updated: 30+ days ago
    • Promoted
    Account Optimization Manager - Hotel

    Account Optimization Manager - Hotel

    HBX GroupGoa, India, India
    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel.We’re game-changers, disruptors, the people who bring together local and global brands in accommod...Show moreLast updated: 30+ days ago
    • Promoted
    Kid Coordinator

    Kid Coordinator

    The St. Regis Goa ResortGoa, India, India
    Design, plan, and execute daily kids’ activities, workshops, and themed events that are age-appropriate, safe, and aligned with luxury hospitality standards. Personalize experiences for children bas...Show moreLast updated: 7 days ago
    • Promoted
    AsstMgr-Banquets

    AsstMgr-Banquets

    ConfidentialGoa, India
    Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, 403731VIEW ON MAP.Entry level management position that leads the banquet staff while personally assisting in executing events based on requireme...Show moreLast updated: 6 days ago
    • Promoted
    Reservations Executive

    Reservations Executive

    Rainforest Luxury VillasGoa, India, India
    A leading Villa Management Company in Goa is seeking a Reservation Executive to assist guests with bookings and inquiries. Candidates should possess strong communication skills and sound computer kn...Show moreLast updated: 4 days ago
    • Promoted
    Customer Relationship Management Manager

    Customer Relationship Management Manager

    Self-employedNorth Goa, Goa, India
    Full-time / Part-time / Contract].Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through ta...Show moreLast updated: 30+ days ago
    • Promoted
    Facility Manager

    Facility Manager

    Rainforest Luxury VillasGoa, India, India
    A leading Villa Management Company is looking to hire a Facility Manager.Candidates should be organized, as well as proactive and communicate well. Experience in hospitality will be an added advanta...Show moreLast updated: 7 days ago
    • Promoted
    Assistant Manager - Sales | Goa

    Assistant Manager - Sales | Goa

    IspravaNorth Goa, Goa, India
    Engage with prospective Ultra HNI clients and provide exceptional, consultative service.Conduct property tours and present Isprava villas, explaining every feature, customisation possibility, and b...Show moreLast updated: 7 days ago