Job Designation : Property Manager at a Backpacker Hostel
Location : Vagator, North Goa
Responsibilities :
- Be the front face of the property for the guests as per the Company’s brand guidelines
- Coordinate with the central revenue team and contribute to revenue maximization
- Provide accommodation information to enquiries received via online or offline channels
- Assist and promote membership plans to the guests and increase the sales of the same
- Perform end-to-end actions from providing information to creating reservations for the guests
- Attend to queries and complaints from in-house guests & provide exceptional guest experience
- Collect payments from in-house guests on timely manner for the services availed
- Maintain cash transaction reports on daily basis with full integrity
- Conduct different operations in the Property Management Software set by the Company
- Perform F&B order related operations in the POS Software set by the Company
- Carry out vendor bills management and timely notifications for the payments for the same
- Perform administrative duties; filing and updating records, managing budgets etc.
- Oversee the hostel operations related to cleanliness & property standard maintenance
- Generate work lists for housekeeping department on daily basis
- Carry out regular supervision of all housekeeping staff
Qualifications & Desired Skills :
A bachelor's degree in hospitality managementProven experience in a front desk or guest services roleFamiliarity with hotel management systems and reservation softwareCustomer service orientation with a focus on providing an exceptional guest experienceFamiliarity with hotel operations, including check-in / check-out procedures, reservation management, and billing processesUnderstanding of the hospitality industry, market trends, and customer preferencesSalary & Benefits : INR 18,000 to INR 25,000 p.m. + Accommodation & Food
Contact Person : Dipjyoti Brahma
Contact Number : +91 63526 41676