HRO(HRSS)- SM

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Talent Acquisition & Integration

This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce.

Responsibilities

1.Leadership & Team Management

oLead a cross-functional delivery team of 20-40 staff, including recruitment coordinators, sourcing analysts, and reporting specialists.

oProvide structured coaching, mentoring, and performance feedback through regular 1 : 1s, team huddles, and development plans.

oManage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

oOwn the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

oDrive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

oLead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions

2.Strategic Talent Acquisition Leadership :

oDevelop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies in partnership with client.

oPlan and support client for large-scale and complex hiring initiatives to achieve the agreed service delivery excellence.

oAnticipate future talent needs and design proactive sourcing and engagement plans in line with client's talent acquisition strategy.

oDrive employer branding initiatives by tracking the success to attract top talent in the competitive market.

oOversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through Applicant Tracking System (e.g., Workday, Avature, Taleo, etc).

oEnsure pre onboarding activities are managed within agreed timelines to provide a seamless onboarding experience

oDemonstrate hands-on proficiency in at least one of leading ATS / Onboarding platform such as UKG, Workday, Avature, Taleo, etc.

oEnsure adherence to defined service level agreements (SLAs), turn-around-time (TAT), and internal quality metrics.

oConduct random quality checks on candidate records, interview scheduling logs, and offer documentation.

oHandle exceptions & escalations and act as a process partner to gain efficiency and effectiveness.

3.Stakeholder Management :

oAct as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.

oConduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.

oPartner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.

oAnticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.

4.Reporting & Process Excellence

oOversee recruitment and onboarding process frameworks ensuring efficiency, compliance, and scalability.

oChampion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices.

oImplement cutting-edge recruitment technologies and tools to enhance candidate sourcing and experience.

oMonitor and analyse key recruitment and onboarding metrics to identify trends and drive actionable improvements.

5.Risk, Compliance & Audit Readiness

oEnsure strict adherence to all relevant labour laws, corporate policies, and audit requirements across recruitment and onboarding activities.

oLead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes.

oAddress audit gaps and implement preventive controls across high-risk areas.

Qualifications we seek in you!

Minimum Qualifications

• .Bachelor's degree in HR, Business, or a related field (MBA good to have).
• .Experience in recruitment or talent acquisition
• .Strong understanding of global recruitment and onboarding workflows, best practises, sourcing techniques and onboarding process.
• .Proven experience in managing high-volume hiring and strategic roles.
• .Proficient with global Applicant Tracking System / Human Resource Management System (UKG, Workday, Avature, or Taleo etc.).
• .Experience in ticketing tool like Service Now, Zendesk, etc.
• .Demonstrated ability to manage and scale high-performing teams.
• .Advanced Microsoft Excel and PowerPoint skills working knowledge of dashboard tools (Power BI, Tableau) is an added advantage.
• .Exceptional communication skills in English, both written and spoken.
• .Willingness to work 5 days from office in client specific shift.

Preferred Qualifications / Skills

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.