Spotline - Senior Information Technology Support Engineer

IT SUPPORT TECHNICIAN

Fulltime / part-time role.

NSP, Delhi.

Work from office job.

Work timing : 11 am to 7 pm for fulltime employee.

11 am to 4 pm for part time employee.

Target is 2-3 years of experience.

The IT SUPPORT TECHNICIAN role is to ensure proper computer operations so that end users can accomplish organizational tasks.

This includes receiving, prioritizing, documenting and actively resolving end user help requests.

Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Essential Duties & Responsibilities :

• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Maintain excellent customer service over the phone.
• Troubleshooting and performing routine maintenance of workstations and servers remotely.
• Maintaining a positive attitude and fast paced, detail oriented, and multi-tasking work ethic.
• Diagnostics of malfunctioning Apple and Windows hardware and software.
• Responding to, detailing work done, and closing remote support tickets.
• Maintenance and updating of our customer database used in creating service request orders.
• Assisting customers in purchasing decisions when needed.
• Maintaining a safe and clean work environment.
• Maintaining a professional image and attitude.

Operational Management :

Strong understanding of the Agile Methodology and workflow a plus.

Knowledge & Experience :

Hardware :

Software :

Personal Attributes :

(ref : hirist.tech)