Freight Broker

Job description :

Title : Freight broker

Shift- 5 : 30pm to 2 : 30am

Monday to Friday

Location- Quark atrium, Phase 8B, sector 74, Mohali

Must have minimum 6 months of experience in USA freight brokerage.

Key Responsibilities :

• Freight Coordination :  Act as the main liaison between shippers and carriers, coordinating the logistics of moving goods from origin to destination.
• Carrier Network Management :  Develop and maintain a strong network of reliable carriers. Negotiate rates and ensure available capacity to meet customer requirements.
• Customer Interaction :  Provide excellent customer service by managing client expectations, answering inquiries, and resolving issues promptly.
• Negotiation :  Negotiate freight rates, terms, and conditions with carriers and customers to ensure competitive pricing and effective solutions.
• Problem Solving :  Handle any issues that arise during transit, including delays, damages, or claims, ensuring resolution and customer satisfaction.
• Compliance & Documentation :  Ensure all shipments comply with regulations and maintain accurate documentation of transactions, invoices, and customer interactions.
• Market Research :  Stay updated on industry trends, rates, and competitor activities to adjust strategies and maintain competitive pricing.
• Sales Support :  Assist with the generation of new business through client outreach, referrals, and the development of long-term relationships.
• Tracking & Reporting :  Monitor the status of shipments and provide updates to clients as needed. Track key performance metrics and report on freight activity

Skills Required

Problem Solving, Market Research, Sales Support, Negotiation, Customer Interaction