Lead Assistant Manager EXL / LAM / 1483290

Job Description

Instructional Designer / ID – B1 / B2

Employment Type :   Permanent

Location : Chennai

Responsible Functions

• Training & Facilitation :   Deliver instructor- led, virtual, and blended training sessions for employees, partners, or customers. Technology led onboarding programs and ongoing skill development initiatives.
• Content Creation & Design : Develop eLearning modules, job aids, and product / application videos. Create engaging training materials aligned with business goals and learner needs.
• Knowledge Repository Management : Maintain a central repository of training materials and resources. Ensure version control, accessibility, and regular updates to content libraries.
• Tracking & Reporting : Monitor learner progress and completion rates using SharePoint or tracking tools. Generate reports, dashboards, and insights to measure training effectiveness.
• Sales Enablement Functions : Develop sales playbooks, product training, and customer-facing content. Technology led team with learning resources to improve product knowledge and client interactions.
• Application / Product Training : Design and deliver product walkthroughs, demo videos, and feature update guides. Create “how-to” videos and tutorials for internal teams, and external clients.
• Collaboration & Stakeholder Engagement : Partner with SMEs, product managers, and sales leaders to align training with business needs. Gather feedback from stakeholders and learners to continuously improve training content.
• Continuous Improvement : Evaluate training effectiveness using assessments and learner feedback. Recommend improvements in instructional strategies, delivery methods, and technology usage.
• Technology & Tool Adoption : Create training resources for new software / tools adopted by the organizations. Conduct live demos and application tutorials.

Essential Functions

Primary Internal Interactions

Primary External Interactions

Skills

Technical Skills

Required Skills  – Good Knowledge of US Healthcare with at least 3 years of experience working with various US Healthcare Payer clients.

Skills Must Have

Skills Nice to Have

Process Specific Skills

Delivery Domain -  Software Development – SDLC & Agile Certifications

Business Domain -  US Healthcare Insurance & Payer Analytics

Fraud, Waste & Abuse

Payer Management

Code Classification Management

Soft Skills

Working Hours

General Shift – 12PM to 9 PM

Will be required to extend as per project release needs

Education Requirements