Client Engagement : Proactively reach out to customers via phone calls to understand their needs, preferences, and take orders.
Account Management : Maintain and nurture relationships with customers, ensuring satisfaction and loyalty.
Sales Growth : Identify opportunities to upsell and cross-sell our products to maximize customer value.
Order Coordination : Work closely with the operations team to ensure timely and accurate order fulfillment.
Issue Resolution : Handle customer concerns or complaints effectively, ensuring prompt resolution and maintaining a high level of satisfaction.
Follow-Up : Conduct follow-up calls to ensure customer needs are met and to encourage repeat business.
Reporting : Maintain detailed records of interactions and sales activities, providing regular updates when required.
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Executive • Mumbai, Maharashtra, India
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