Senior IT Support
ConfidentialHyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Chennai25 days ago
Job descriptionAct as the first point of contact for technical support inquiries. Analyze and address user issues through phone, email, or chat, delivering quick resolutions. Escalate unresolved issues to the appropriate teams and ensure follow-up. Manage and update IT assets, including user accounts and permissions. Adhere to SLAs and maintain high standards of customer satisfaction. Bachelor's degree in Computer Science, IT, or a related field. Proven experience in technical support or helpdesk roles. Strong troubleshooting skills across Windows, macOS, and Linux systems. Knowledge of networking basics such as TCP / IP, DNS, and VPN configurations. Proficiency in remote desktop tools, ITIL frameworks, and ticketing systems like Jira or ServiceNow. Excellent communication and interpersonal skills for interaction with users at all levels. Ability to prioritize tasks and work effectively in a fast-paced environment.
We are seeking skilled Technical Support Specialists and Helpdesk Technicians to provide exceptional IT support and troubleshooting for software, hardware, and network-related issues. The role involves diagnosing problems, configuring systems, maintaining IT assets, and ensuring seamless user experiences. Ideal candidates will have strong technical expertise, excellent communication skills, and a customer-focused approach.
Role & Responsibilities
Technical Support Specialist :
- Diagnose and resolve software and hardware issues for both internal and external users.
- Assist with setup, configuration, and ongoing maintenance of IT systems.
- Collaborate with cross-functional teams to troubleshoot network and application-related problems.
- Maintain a detailed log of customer interactions and resolutions within the ticketing system.
- Provide users with guidance on utilizing new software, tools, and technologies.
Helpdesk Technician :
Preferred Candidate Profile
Skills Required
Technical, It Support
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Senior It Support • Hyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Chennai
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