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Apply Now : Calypso || Application Support Analyst|| Pune / Mumbai / Chennai
Tata Consultancy ServicesIndia1 day ago
Job descriptionGood analytical & troubleshooting skills Ability to work under pressurized environments Good communication (Oral, Verbal & Written) skills Set of Technical skills mentioned above Self-driven, proactive team player Ability to troubleshoot and think “outside the box” to resolve rarely seen problems Relevant certifications ITIL / production support background Interpersonal skills Tools like ServiceNow. Day to day support of post-trade FX systems, including working with the Business Support team to resolve issues within FX itself and in the overall environment. Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & realtime), reporting, and overall environment issues Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues Complete audit requests (internal and external) in a timely manner Involvement in FX project work and ensuring the integrity of the Production environment is maintained and kept as priority over all else Investigate and develop fixes for small bugs or functionality issues Problem & Incident management Change management – Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments Resolution of major incidents in a time-sensitive environment Ensure the batches for FX all complete in a timely manner and the system is up to date by the start of the next business day Monitoring of maintenance and capacity (DB sizing, file system sizing / archiving / retention / cleanup, server resources)
Greetings from TCS!
Position Title : Application Support Analyst
Location : Chennai / Mumbai / Pune
Exp Range : 4-6 Years
Technical Skills :
Working experience of supporting applications in
- Calypso Version 14 or above.
- Extensive experience with some version of UNIX. Linux preferred but not essential.
- Database experience is essential – Microsoft SQL Server ideal but other DB types are acceptable.
- Knowledge of trade, deliverable and event life-cycles in FX.
- Understanding of server resourcing
- Ability to read code is essential.
Must-Have / Mandatory
Good-to-Have / Desirable
Key Responsibilities :
Regards
Monisha
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Application Support Analyst • India
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