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Desktop Support Engineer L1

Desktop Support Engineer L1

ConfidentialJamnagar
30+ days ago
Job description
  • Address user support tickets related to printers and scanners in a timely manner
  • Guide users with simple, clear, and step-by-step troubleshooting instructions
  • Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues
  • Test alternative methods and solutions until the issue is resolved
  • Document issues, solutions, and troubleshooting steps in the IT ticketing system
  • Escalate unresolved or complex issues to the appropriate IT support level
  • Ensure high levels of user satisfaction by minimizing downtime and providing effective support

    • Skills Required

    Printer Support, remote troubleshooting

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    Desktop Support Engineer • Jamnagar

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