Salesforce Support Analyst (TPM Application)

No. of Positions : 1

Relevant Experience : 5 to 10 Years

Job Location : Hyderabad

Job Type : Full Time

Work Timing : General Shift

Work Mode : Hybrid

Company overview : About Estuate

At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.

Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer's needs. Our 'Extreme Service' culture helps us deliver extraordinary results.

Our key to success

We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs / Startups, as well as having over 2,000 projects in our portfolio.

Our solution-oriented mindset fuels our offerings, including Platform Engineering, Business Apps, and Enterprise Security & GRC.

Our culture of oneness

At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you'd like to be, we look forward to hearing more from you.

Currently, we are looking for a Salesforce Support Analyst (TPM Application) to join our team.

Job Description

• Provide day-to-day operational support for Trade Promotion Management (TPM) processes within the Salesforce platform.
• Focus on troubleshooting, configuration, data integrity, and incident resolution.
• Work under the guidance of the Salesforce Tech Ops Lead.
• Monitor and resolve TPM-related support tickets using Salesforce and ServiceNow.
• Execute user management tasks (account setups, deactivation, roles, profiles, permission sets, public groups).
• Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
• Maintain and update dashboards, reports, and record types based on business needs.
• Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
• Support data operations : imports, exports, and updates using Data Loader or Workbench.
• Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
• Participate in UAT cycles, regression testing, and deployment validations.
• Document recurring issues, resolutions, and process updates in the knowledge base.
• Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
• Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Skills & Requirements

Professional Attributes

Preferred Qualifications

Our commitment to Equal Opportunity Employment (EOE)

Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Skills Required

Servicenow, data synchronization, Data Loader, Salesforce Configuration, workbench, Salesforce Administration