Salesforce Business Analyst

Role : Salesforce Senior Business Analyst

Location : Hyderabad (Hybrid)

Experience Required : 8+ years (with minimum 6+ years as a Salesforce Business Analyst)

Preferred Certifications : Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I

Roles and Responsibilities :

Partner with business teams to gather, analyze, and document functional & non-functional requirements.

Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.

Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) .

Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding.

Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports .

Perform business process modelling, data modelling, and system analysis to design scalable solutions.

Identify, troubleshoot, and resolve Salesforce issues using established best practices.

Collaborate with cross-functional teams to align business goals with Salesforce capabilities.

Support user acceptance testing (UAT), training, and post-deployment support.

Required Skills & Qualifications

8+ years of total experience , with at least 6+ years as a Salesforce Business Analyst .

Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities .

Hands-on experience in Salesforce configuration and customization.

Proven experience in requirements gathering, process documentation, and business analysis .

Excellent communication, presentation, and stakeholder management skills.

Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio .

Detail-oriented, adaptable, and proactive in delivering results.

Strong problem-solving and analytical skills.