L&D Team Leader and Facilitator

Responsibilities

Description and Requirements

In this individual contributor role, you will

• Assess the needs of the stakeholders and establish the learning goals, desired outcomes,
• and indicators of success
• Identify appropriate learning solutions using tools such as surveys, interviews, focus groups,
• and sampling techniques
• Design and develop high-quality learning solutions that are appropriate to the learner profile
• Create assessments and evaluate the impact of training programs
• Provide estimations and meet the effort required to complete a project
• Reporting and documentation related to any type of training, either internal or external
• At times, provide training to the support staff and Operation (if needed)
• Provide support to the Educational Programs and coordinate any activities related to them if
• needed.
• Open to work in 24X7 environment (work from office)
Skills :
• Leadership
• Emotional intelligence and professional maturity
• Effective communication skills
• Adaptability to change
• Creativity and innovation
• Excellent interpersonal relationships
• Analytical, problem-solving and decision-making skills
• Strong sense of urgency and commitment
• Proven proactivity
• Vendor Management
• Use learning effective measurement for learning programs

Studies & Experience :

Mandatory Knowledge :

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Skills Required

Vendor Management, Stakeholder Management