Customer Success Manager (CSM)

Job Title : Customer Success Manager (CSM)

Location : Visakhapatnam

Department : Customer Success Reports

To : CEO

About the Role

We are looking for a Customer Success Manager (CSM) with strong product understanding and customer relationship management skills to drive adoption, retention, and satisfaction across our client base. This role requires close collaboration with cross-functional teams, particularly Product, Engineering, and Support, to ensure customer success and continuous platform improvement.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing onboarding, retention, and overall customer satisfaction.
• Develop a deep understanding of Revidd's platform and features to provide product guidance and consultative support to customers.
• Collaborate closely with the Product and Engineering teams to relay customer feedback, identify pain points, and influence product roadmap priorities.
• Monitor account health using usage metrics, feedback, and performance data; proactively address issues to improve customer experience.
• Handle issue resolution and escalation management while ensuring quick turnaround and communication with customers.
• Conduct training and demo sessions for new customers and internal teams to strengthen product adoption.
• Maintain accurate client records, renewal timelines, and account-related documentation in internal systems.
• Work with marketing and product teams to identify upsell / cross-sell opportunities and support business growth.
• Support operational goals by identifying process improvements and enhancing customer success workflows.

Required Skills & Qualifications

Preferred Qualifications

Why Join Revidd

At Revidd, we're transforming the OTT and content experience ecosystem by empowering creators, brands, and enterprises with powerful video solutions. As part of a growing and dynamic team, you'll play a key role in shaping how our customers experience the platform — while working closely with leadership to drive impactful outcomes.

Skills Required

zendesk, Hubspot, intercom, Jira