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Training Insights Specialist
ConfidentialGurugram, Gurgaon / Gurugram, India7 days ago
Job descriptionDefine meaningful KPIs that link training to CSAT, Quality Accuracy, Time‑to‑Competency, and operational efficiency. Automate 70 %+ of recurring reports within your first year—freeing trainers for high‑value coaching. Deliver executive‑ready insight decks that influence programme funding and road‑map decisions. Run data‑literacy clinics that turn trainers into confident dashboard users. Translate program goals into meaningful KPIs and data-capture routines. Build dynamic team scorecards and dashboards (Excel first; migrate to BI tools during year 1). Craft executive-ready decks that link findings to concrete actions. Automate recurring reports and basic workflows (e.g., attendance, feedback collation). Manage all data related elements for training Pull fresh LMS, QA and operational data into dynamic Excel / Sheets models; validate for completeness. Meet with Training Managers to refine hypotheses and frame the 'so what' of emerging trends. Advanced Excel / Google Sheets . SQL and experience with a BI platform (Looker, Tableau, Power BI). Strong data‑storytelling and presentation skills; can translate numbers into trainer actions. Growth mindset and track record of self‑directed learning. Excellent written & verbal English. 2+ years delivering or designing instructor‑led or blended training programmes. Low‑code automation (Zapier / Make) and / or basic Python for data wrangling. Experiment design, A / B testing, causal inference. Workspace : A dedicated, quiet, and private workspace free from interruptions and external noise Internet Connectivity : During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings Professionalism : Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved. Confidentiality & Security : Employees are responsible for protecting Airbnb's Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
- Global Airbnb Capability Center (ACC) Training team responsible for new‑hire, up‑skill and quality programmes across community‑support, safety, payments, and host operations.
- Fast‑moving, data‑curious facilitators and instructional designers who embrace experimentation and continuous improvement.
- A cross‑functional network of Ops Analytics, Engineering, and L&D partners committed to building a data‑driven learning culture.
The Difference You Will Make
A Typical Day
Must‑Have
Your Expertise :
Preferred Expertise : :
Hybrid Work Requirements & Expectations : To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following :
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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Skills Required
causal inference , google sheets , Advanced Excel, Sql
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Training Specialist • Gurugram, Gurgaon / Gurugram, India
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