Training TL

Job Title : Training TL

Job Description

Role and Key Responsibilities :

• Design quality and experiential learning programs or content on banking products.
• Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participants progress
• Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
• Ensure all training programs comply with regulatory requirements and company policies.
• Responsible for management of Trainers, including performance reviews, coaching / development
• Collaborate with different departments to streamline process / procedures
• Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
• Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
• Liaise with clients and other departments to drive key training project to improve performance
• Set monthly / quarterly / annual learning and development objectives for the program
• Gather feedback from trainees and stakeholders to continuously improve training programs and materials.

Key Skills and knowledge :

Skills Required

Business Services, Training, Process Improvement, Analytical, SEZ, Ms Office