City Head - Fulfillment Operations
AmbakMumbai, IndiaCity Head - Fulfillment Operations
Locations : Gurgaon, Mumbai, Bangalore, Pune
Experience : 6–10 years
Reports to : Fulfillment Head
About Ambak
Ambak is building India’s most trusted home loan platform - a tech-first, execution-obsessed fintech, backed by marquee investors and led by operators from Uber, Axis Bank, PolicyBazaar, Cars24, Freecharge and more. We are transforming how India experiences mortgages, with deep ecosystem partnerships and on-ground precision.
Role Overview
You’ll be the city-level P&L owner for fulfillment – driving conversions, managing senior bank stakeholders, and leading a team of Banking and Loan Advisors, while coordinating closely with the regional credit team to push files through with speed and accuracy.
This is a hardcore execution + analytics + stakeholder management role, not for the faint-hearted. You’ll be running a real-time war room every day.
Key Responsibilities
Team Ownership : Manage the Banking Team and Loan Advisors; drive login-to-disbursal rigor
Partner Management : Own bank-level relationships across sales, ops, and regional credit and act as single-window for escalations
Funnel Governance : Drive hygiene across funnel stages - login, sanctioned, disbursal and track and fix leakages real time
Credit Coordination : Engage closely with credit SPOCs to resolve pendencies, push high-value cases, and ensure SLA-bound approvals
Daily Dashboards : Review TATs, drop-offs, bank-wise disbursal performance and advisor productivity
Process Adherence : Ensure compliance on documentation, tagging and sourcing
Stakeholder Communication : Liaise with Sales, Credit, Tech & Product for escalations and process interventions
What We’re Looking For
6–10 years in fulfillment / operations / sales support, preferably in home loans, lending, or fintech background
Prior experience managing banks, tele-sales teams
Obsessed with Numbers - Tracks Everything That Moves
Strong interpersonal and escalation-handling skills
Ability to lead teams with high energy and ownership
What You’ll Get
P&L ownership in a high-growth fintech
Leadership role interfacing with India’s top banks and NBFCs
Ground-zero execution and decision-making exposure
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