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Global Delivery Head - Observability Platform

Global Delivery Head - Observability Platform

Vunet SystemsMumbai
29 days ago
Job description

Role : VP - Global Delivery Head Observability Platform

Experience : 18-24 Years

Location : Mumbai

We are looking for a seasoned, execution-focused Head of Delivery to lead customer implementations of VuNets mission-critical Business Journey Observability Platform, with a strong focus on large BFSI clients. This role will owe the end-to-end delivery lifecycle across banks, financial services, and digital payments ecosystems - managing complex integrations, high-SLA go-lives, and cross-functional teams across engineering, solutions, and customer success.

Youll bring a deep mix of technical acumen, customer empathy, and delivery discipline - and someone whos led from the front in complex, high-pressure enterprise programs with confidence and clarity.

Roles & Responsibilities :

1. Strategic Leadership :

  • Define and drive the delivery roadmap for the observability platform across enterprise clients.
  • Align delivery strategies with product and go-to-market goals.
  • Drive adoption and expansion of the product through strategic engagement plans.

2. Customer Delivery Management :

  • Own the delivery lifecycle : onboarding, implementation, integration, optimization, and

    • support.

  • Ensure timely and effective delivery of observability solutions tailored to customer environments (e.g., Kubernetes, hybrid cloud, microservices).
  • Act as the final line of accountability for resolving critical delivery and performance challenges.
  • Be willing to travel domestically and internationally to front end the Delivery engagement and

    • to meet potential customers as deemed necessary.

  • Lead delivery forecasting, capacity planning, and operational cadence for enterprise rollouts
  • Ensure regulatory, audit, and compliance alignment for sensitive BFSI programs

    • 3. Team and Program Management :

  • Lead and mentor a team of technical program managers, implementation engineers, expert

    • services, SREs and support staff.

  • Develop standardized delivery playbooks, KPIs, and SLA tracking mechanisms.
  • Coordinate with PMO, DevOps, and Engineering for release and upgrade cycles.
  • Collaborate closely with product, engineering, QA, and integration teams to unblock delivery challenges and influence roadmap prioritization.

    • 4. Stakeholder Communication :

  • Act as a trusted advisor to customer leadership (CIOs, Heads of Infra / SRE).
  • Present observability outcomes (dashboards, metrics, traces, events) and value realization.
  • Report regularly to internal leadership on delivery health and customer satisfaction.

    • 5. Process Optimization :

  • Institutionalize best practices in Observability (APM, infrastructure monitoring, distributed tracing, log analytics, synthetic monitoring, etc.).
  • Drive continuous improvements in onboarding, automation, and proactive monitoring strategies.

    • Technical Skills :

  • Strong understanding of modern Observability tools and platforms (e.g., Grafana,

    • Prometheus, OpenTelemetry, Dynatrace, Splunk, Datadog, Elastic, New Relic).

  • Deep knowledge of cloud-native environments (Kubernetes, AWS / Azure / GCP), DevOps and SRE practices.
  • Familiarity with CI / CD pipelines, instrumentation, telemetry pipelines, and log aggregation.

    • Leadership & Delivery :

  • 18-24 years of experience in enterprise software delivery, including 10+ years leading BFSI programs (core banking, payments, infrastructure, observability, or SaaS platforms)
  • Proven track record in handling escalations, mission-critical go-lives, and managing irate customers
  • Experience working with PSU banks and regulated institutions; able to navigate audit-heavy, compliance-driven environments
  • Strong program management and Agile / Scrum experience.
  • Excellent communication and customer management skills able to lead conversations with

    • CIOs, Risk Heads, and Operations leaders.

    Education :

  • Bachelors or masters in computer science, IT, or related field.
  • Certifications in ITIL, Agile, or Observability tools (nice to have).

    • KPIs & Success Metrics :

  • Customer onboarding time and satisfaction scores
  • Platform uptime and telemetry health
  • SLA adherence and issue resolution time
  • Adoption of dashboards / alerts by customers
  • Team productivity and attrition.

    • (ref : hirist.tech)

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