Regional Service Manager

Primary purpose of the role

The Regional Service Manager in a Service Department is responsible for overseeing and managing the service operations within a specific region. This role focuses on ensuring that all service activities are efficiently executed to meet customer needs while also driving the achievement of regional revenue targets. The Regional Service Manager coordinates with service teams, optimizes resource allocation, and implements strategies to enhance service delivery, ultimately contributing to the company's overall financial and operational goals.

Major responsibilities :

Service Operations Management

• Ensure smooth execution of service tasks across the region, coordinating with service engineers and support staff.
• Manage the allocation of service engineers and tools, ensuring optimal use of resources.
• Track and analyze service performance metrics, implementing improvements where necessary.
• Ensure all service operations comply with company policies, industry standards, and safety regulations.

Key Account Management

Service Revenue Management

ICT and Timely Maintenance

Breakdown Management and Technical Solutions

Qualifications and Experience

Mandatory : MBA – Sales & Marketing

Desired Qualifications : B.E. - Electronics (preferred) / Any Graduate

Experience : 15+ years