Vriba - Service Delivery Manager

Location : Remote (India)

Working Hours : 6 : 30PM IST to 3 : 30AM IST

Experience Required : 15+ years in IT Service Delivery, with people and portfolio management experience

About the Role :

We are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people leadership skills combined with the ability to manage a portfolio of client engagements or service lines. You will be responsible for ensuring high-quality service delivery, managing offshore resources, and driving customer satisfaction while contributing to strategic growth and operational excellence.

Key Responsibilities Delivery Management :

• Ensure consistent, high-quality delivery of services in accordance with SLAs and KPIs.
• Serve as the primary offshore point of contact for service escalations, performance reviews, and continuous improvement.
• Coordinate with onshore and offshore stakeholders to align on priorities, risks, and resolutions.
• Lead incident and problem management processes, including RCA and long-term resolution strategies.

People Management :

Portfolio Management :

Required Skills and Qualification :

Preferred Skills :

(ref : hirist.tech)