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Regional Service Manager
ConfidentialIndia18 days ago
Job descriptionCommunicate with Team Members on daily basis regarding their requirements. Discussion on Service calls with FSE / SP on case-to-case basis Monitoring Coordination with logistic Team for Spare Part Movement Coordination with back-office Team for fulfilling FSE / SP's requirement. Discussion with SD, ZSH & PTS on critical Issues (on case-to-case basis) Contract & Payment follow up with FSE, SP & Customers To Attend Negotiation Meeting with customer Customer visit within region to address customer Queries & Contract / Spare Parts Negotiation To Arrange FSE / SP with sales Team for presale discussion / Site Inspection To Arrange FSE / SP for Project work as & when required To Arrange FSE / SP to warehouse for removing spare parts from demo unit to fulfill customer's urgency (in case spare parts is not available in stock) / to replace parts in ship hold Equipment. Printouts and copies of this document must be checked for validity and correctness before use Template SSU-SOP-01007-C rev1 FSEs Expense & Attendance Approval Forwarding Sales Lead to the sales Team Surprise visit on Field to check whether FSEs are using appropriate Safety gears while working on Equipment. FSE / SP Review on following Parameter on Monthly basis : Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Graduate with relevant technical background Preferred diploma or Degree in any engineering stream Minimum 7 years of work experience on medical equipment Knowledge of MS Office Customer relationship management Interpersonal skills Ready for travel in the region Ability to motivate and influence people. Strong impact and presence Supervision / Management of Others Managing the team
Job Overview
- Handle service-related activities in the region.
- Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.
Job Responsibilities and Essential Duties :
1) Contract Penetration
2) Outstanding Collection
3) PM Completion Status
4) FSCA Completion Status
5) Recertification Status
6) Tools Calibration Status
7) Consumable Promotion
8) Customer Feedback Collection Status
9) Returnable Warehouse Clearance
10) Credit Note Status
11) Service Call Logging
12) Correct Logging of Working / Admin hrs in Oxando
13) Availability of safety gears with FSE
Minimum Requirements
Required Knowledge, Skills, and Abilities
Skills Required
Ms Office
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Regional Manager • India
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