Service Advisor / Sr.Service Advisor

Key Responsibilities :

• Greet customers, understand their vehicle issues or service requirements, and provide expert advice.
• Schedule and coordinate vehicle service appointments efficiently.
• Liaise between customers and technicians to ensure clear communication of vehicle problems and repair status.
• Prepare service estimates and explain charges and timelines to customers clearly.
• Ensure timely follow-up with customers regarding vehicle service progress and completion.
• Handle customer complaints professionally and work towards effective resolutions.
• Maintain accurate records of service orders, customer interactions, and vehicle histories.
• Upsell additional services or maintenance as appropriate, ensuring customer satisfaction.
• Collaborate with parts and service departments to ensure availability of required parts and smooth workflow.
• Monitor service quality and customer feedback to improve service processes.

Qualifications :

Skills Required

Customer Service, Communication