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Highly Available Service Delivery Specialist
beBeeExpertPune, Maharashtra, India2 days ago
Job descriptionExpertise in software companies with a customer-facing product Strong technical background with excellent troubleshooting analytical and data skills Familiarity with AWS services, active SQL skill set, experience with release management toolset and service reporting tools Hubspot Jira Datadog Sentry TypeScript on a lambda postgres DynamoDB stack with event-driven architecture Opportunity to work with a fast-growing organization backed by leading VCs Collaborative and dynamic work environment Chance to shape and own Zeller's commitment to excellent highly available service delivery
Job Description :
We are seeking a seasoned Senior Application Support Engineer to join our team of passionate professionals. As a key member of our organization, you will play a vital role in shaping and delivering exceptional service experience for our customers.
Key Responsibilities :
- Deliver projects that improve service delivery of our Application Support team
- Serve as primary point of contact for escalated product issues from our account and customer success teams
- Own and orchestrate triage investigation and resolution of complex technical issues, driving pace of resolution and communicating reliable direction
Requirements :
Tools and Technologies :
What We Offer :
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Service Delivery Specialist • Pune, Maharashtra, India
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