Jr. Service Desk

Job Description

Duration : Long Term

Shift :

Remaining Positions :

Details :

Job Description :

• Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
• Be logged-in and available to answer calls through our global Service Desk call centre solution.
• Actively participate in team meetings and suggest opportunities for continual improvement.
• Support Service Desk KPI / TTI measures.
• Be part of a rotered on call team during weekends, this should have you on-call once a month
• Develop and maintain both technical and customer documentation for standards, processes and procedures.
• Monitor group email inbox and enter into ticketing system.

Working Hours : 3 shifts on a rotational basis

# Immediate start preferred

Job Requirements

Details : Job Description :

#LI-ONSITE#LI-AP2

Pay Range :

$ 300000.00 - $ 600000.00