Univariety - Assistant Manager - Key Account Management

Role & responsibilities :

• Develops Healthy Customer Relationship
• Enhances Customer Training
• Evaluates and Analyses Customer Needs
• Builds Trust and Transparency with Clients
• Onboards New Clients
• Acts as a Customer Advocate
• Encourages Customers to Upgrade their Products
• Promotes Customer Loyalty
• Meet Quarterly and Annual Renewal and Upsell Targets
• Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients
• Ability to work cross-functionally with teams like sales, product and support.
• Strong presentation and training skills
• Customer-focused with a knack of identifying opportunities and solving problems.

Required Skills :

(ref : iimjobs.com)