Role Responsibilities :
- Implement and configure enterprise software for client use
- Train users and manage software go-live processes
- Provide L1 / L2 support and resolve escalated user issues
- Collaborate with internal teams to improve customer onboarding
Key Deliverables :
Timely and accurate software setups and deploymentsComprehensive training documentation and user supportEfficient ticket resolution and escalation handlingStrong client satisfaction and smooth transition post-implementationSkills Required
Project Management, Customer Support, Software Implementation, Sql