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Implementation Analyst II

Implementation Analyst II

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

The Role :

  • Zeta is seeking a highly motivated Implementation Analyst (IA) to join our growing team. The IA will be responsible for providing technical support to our customers and internal teams, ensuring the successful installation, configuration, and operation of our products in the SaaS offering.

Roles Responsibilities :

  • Configure and maintain our products for customers as per the requirements received from the Customer Success / Products / QA / Engineering team.
  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
  • Work closely with internal teams to investigate and resolve complex technical issues
  • Identify and escalate product defects and enhancement requests to the appropriate teams
  • Create and maintain technical documentation, including knowledge base articles and user guides
  • Participate in on-call rotations to provide 24 / 7 support to customers

    • Skills :

  • Bachelor s degree in Computer Science, Electronics Engineering, or a related field.
  • 2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
  • Strong problem-solving and analytical skills.
  • Experience with Linux operating systems and command line interface.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to work flexible hours, including weekends and holidays, as needed.
  • Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.
  • Knowledge on SQL, and Postman is a must.

    • Role :   Network (Support) Engineer

    Industry Type :   IT Services & Consulting

    Department :   Engineering - Hardware & Networks

    Employment Type :   Full Time, Permanent

    Role Category :   IT Network

    Education

    UG :   Any Graduate

    PG :   Any Postgraduate

    Skills Required

    Linux, Perl, Javascript

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    Implementation Analyst Ii • Bengaluru / Bangalore