Airport Ground Staff (CSA)

Position : Airport Ground Staff (Customer Service Agent) Company Overview : Viswamitempowersolution is a leading aviation company located in Kangra, Himachal Pradesh, India. We provide a wide range of services in the aviation industry, including ground handling, cargo handling, and passenger services. We are committed to providing the highest level of customer service and ensuring a safe and efficient travel experience for all our clients. Job Description : We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Ground Staff (CSA). As a CSA, you will be responsible for providing excellent customer service to passengers at the airport. Your main duties will include assisting passengers with check-in, boarding, and baggage handling, as well as resolving any customer inquiries or issues. Key Responsibilities : - Greet and assist passengers at check-in counters, boarding gates, and baggage claim areas - Check passengers’ tickets and travel documents to ensure they are valid and accurate - Assist passengers with baggage check-in and collection - Provide information and assistance to passengers regarding flight schedules, delays, and other travel-related inquiries - Handle and resolve customer complaints and issues in a professional and timely manner - Coordinate with other airport staff to ensure smooth and efficient operations - Ensure compliance with all safety and security procedures at all times - Maintain a clean and organized work area Qualifications : - High school diploma or equivalent - Previous experience in customer service or hospitality is preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced and dynamic environment - Must be able to work flexible hours, including weekends and holidays - Must be physically fit and able to lift heavy baggage if necessary - Knowledge of local languages and familiarity with airport operations is a plus Contract Details : This is a full-time position with a competitive salary and benefits package. The selected candidate will be required to work on a rotating shift schedule, including weekends and holidays. Overtime may be required during peak travel periods. If you are passionate about providing exceptional customer service and have a strong interest in the aviation industry, we encourage you to apply for this position. Join our team at Viswamitempowersolution and be a part of our commitment to excellence in the aviation industry.