No longer accepting applications
▷ (3 Days Left) Customer Relationship Management Manager
Limelight Lab Grown DiamondsMumbai, Maharashtra, India1 day ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • Mumbai, Maharashtra, India
Related jobs
Join Our Team as a Customer Relationship Management Executive.We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notc...Show moreLast updated: 30+ days ago
![[Apply in 3 Minutes] Customer Relationship Management Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Limelight%20Lab%20Grown%20Diamonds)
- Promoted
Client Relationship Manager
Saxon GlobalMumbai, Maharashtra, India Hi, We are seeking an experienced Client Partner to lead and grow strategic relationships within the Banking & Financial Services sector in India.
The role involves driving business growth, managin...Show moreLast updated: 30+ days ago
- Promoted
Client Servicing Executive
Bottomline Media Pvt LtdBandra, Maharashtra, India Bottomline Media Pvt Ltd is a Global Integrated Marketing Media Company located in Bandra.Looking for an experienced executive with 2-3 years of experience.
This is a full-time on-site role as a Cli...Show moreLast updated: 20 days ago
- Promoted
Sr NRI Wealth Relationship Manager
NRI NiveshMalad, Maharashtra, India Job Title : Senior NRI Wealth Relationship Manager Location : Mumbai Experience : 5 years + in BFSI / HNI / NRI investments Salary Range : INR 12,00,000 p.
Are you passionate about building deep, meaning...Show moreLast updated: 6 days ago
- Promoted
(Immediate Start) Client Servicing Executive
Black Hat Talent Solutions & ConsultingMumbai, Maharashtra, India Servicing existing & prospective clients for their talent requirements which involves : - Suggesting them talent options that fit the bill basis their brief - Enquiring, negotiating & closing deals...Show moreLast updated: 24 days ago
Customer Relationship Management Executive
RolliflexMumbai, Maharashtra, IndiaQuick Apply
- Promoted
Client Partner & Company Secretary
Stellar Capital ManagementMumbai, Mumbai (district) At Stellar (), we're building AI-powered wealth management for modern Indians.Powered by advanced AI and institutional-grade quantitative research, Stellar Capital Management helps modern India...Show moreLast updated: 6 days ago
- Promoted
Customer Relations Executive
SWITRUS HOLIDAYSMumbai, Maharashtra, India Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 8 days ago
- Promoted
- New!
Client Servicing Executive (High Salary)
Black Hat Talent Solutions & ConsultingMumbai, Maharashtra, India Servicing existing & prospective clients for their talent requirements which involves : - Suggesting them talent options that fit the bill basis their brief - Enquiring, negotiating & closing deals...Show moreLast updated: 6 hours ago
- Promoted
Microsoft channel sales Partner & Center Administrator
Cybertech Systems & Software Limited Thane WThane, Maharashtra, India Position Title : Microsoft channel sales Partner and & Center Administrator Experience : 5 + Years Location : Thane Department : Sales / Microsoft Alliances Reports To : Director of Sales Time Zone...Show moreLast updated: 30+ days ago
- Promoted
Assistant Manager - Client Success & Growth
Rusk MediaMumbai, Mumbai (district) Rusk Media is building the future of entertainment.We are on a mission to revolutionize how entertainment is consumed among the 12-34 audience across the globe.
The vision to embark on this journey ...Show moreLast updated: 2 days ago
- Promoted
- New!
[Apply in 3 Minutes] Customer Relationship Management Manager
Limelight Lab Grown DiamondsMumbai, Maharashtra, India Position : Customer Relationship Manager Experience : - Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.Stro...Show moreLast updated: 6 hours ago
- Promoted
Customer Service Officer / Sales
EcoOriginThane, IN We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Manager
KBD Talent Forge India Pvt LtdMumbai, India We are looking for an experienced Customer Relationship Manager to build, maintain, and strengthen long-term relationships with clients across India.
Key Responsibilities : Show moreLast updated: 21 days ago
Customer Relationship Executive
Fastline Recruitment ServicesThane, MH, Maharashtra, India Job Description Job title : Customer Relationship Executive • Work Location : Thane Reports to : Marketing ManagerShow moreLast updated: 1 day ago
- Promoted
▷ (High Salary) Customer Success Manager
PraanMumbai, Maharashtra, India About Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions.We are focussed on delivering outstanding customer experiences and building st...Show moreLast updated: 14 days ago
- Promoted
Customer Relations Manager
Hubtown LimitedMumbai, Maharashtra, India Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 20 days ago
- Promoted
Inside Sales Executive
Work Store LimitedWorli, Maharashtra, India Company Profile : WORKSTORE LIMITED is a leading distributor of premium commercial and industrial solutions in India.We are the exclusive partner for globally renowned brands including Dyson Hand...Show moreLast updated: 30+ days ago
- Promoted
High Salary! Client Servicing Manager
Inextis EventsMumbai, Maharashtra, India Company Description Inextis Events is an award-winning experiential marketing agency based in Mumbai.Since its establishment in 2013, the company has been delivering thoughtful creativity and impe...Show moreLast updated: 30+ days ago