Customer Relationship Manager

We are looking for an experienced Customer Relationship Manager to build, maintain, and strengthen long-term relationships with clients across India.

Key Responsibilities :

• Serve as the primary point of contact for customer communication and issue resolution.
• Manage key accounts and ensure high customer satisfaction and retention.
• Collaborate with sales, operations, and service teams for seamless client servicing.
• Collect and analyze customer feedback to identify areas for improvement.
• Develop strategies to enhance customer loyalty and experience.
• Prepare client reports and maintain CRM data accuracy.

Skills & Competencies :

(ref : iimjobs.com)