Customer Support Executive

Job Description

About the Role

We are seeking a Customer Support Executive to handle communication with our Australian clients. The ideal candidate will manage inbound and outbound interactions, handle order-related queries, and drive customer satisfaction through proactive follow-up and relationship management.

Key Responsibilities

Handle inbound and outbound calls / emails from Australian customers.

Manage order inquiries , provide accurate information, and ensure prompt resolution.

Follow up on sales orders, pending payments, and customer feedback.

Convert customer inquiries into sales opportunities through consistent engagement.

Coordinate with internal teams for smooth order processing and timely delivery.

Achieve monthly and quarterly sales targets as assigned.

Maintain customer satisfaction and ensure service excellence.

Requirements

Requirements

Minimum 2 years of experience in an international voice process (preferably Australian shift).

Excellent English communication skills – both verbal and written.

Strong analytical and problem-solving abilities.

Bachelor’s Degree or Diploma (required).

Ability to work in early morning shifts (4 : 00 AM – 1 : 00 PM IST) .

Benefits

Compensation & Benefits

Salary : ₹30,000 per month (negotiable based on experience)

Benefits : Provident Fund (PF) & Medical Insurance

Why Join Us

Opportunity to work with an international client base .

Supportive and growth-oriented work environment.

Exposure to global business communication and sales processes.

Requirements

Requirements Minimum 2 years of experience in an international voice process (preferably Australian shift). Excellent English communication skills – both verbal and written. Strong analytical and problem-solving abilities. Bachelor’s Degree or Diploma (required). Ability to work in early morning shifts (4 : 00 AM – 1 : 00 PM IST).